Here you will find some of the questions most frequently asked to our customer service agents. Use this as a starting point to find the answers. Feel free to contact the department wherever mentioned in the answers or go to Contact Us.

You can also get in touch with us at 5237100 and ask our operator for assistance. You will get connected with the right person to get the information you need.

A: Yes. For residential customers it's Afl. 50,00 and for each air conditioning unit it's Afl. 75,00 extra. For commercial customers and air conditioning units with greater capacities, a higher deposit must be paid. We will calculate the amount of deposit according to your power demand. For more information contact our customer service.

A: Drop in at one of our offices and customer service will help you in ending your service with us. You need to give us the desired termination date.

A: When you end your service with us, we will reach a settlement with you. If the deposit is greater than what you owe, you will be refunded the difference. If the deposit is less than what you owe, you will have to pay the difference. A valid picture ID is required for refunds or any other transaction.

A: The sum you pay for the deposit when you apply for connection is equal to your average monthly usage. So, when your usage in a month is higher or lower than your average, the deposit on your electric bill will be adjusted accordingly.

A: Yes. Elmar has an account with every bank. Remember that it takes the bank a couple of days to process your payment and to send us the statements. To prevent to get disconnected, pay your bill at least 3 to 4 days before the due date on your bill. Just to make sure, you can also fax us your bank payment at 5828991.

A: Of course. All you need to do is fill out a standing payment order at one of our offices or at the bank of your choice.

A: No. We don't work with credit cards nor debit cards. Payments can only be made cash or by check.

A: Yes. Especially if you have dogs in your yard or the entrance to your property is locked and we are unable to get to the meter.

A: You can become a member of this service by clicking on the red logon button on top of your screen. In the comfort of your home or the office tyou can 24 hour a day view information of your current electricity consumption and billing and your usage and billing history of the last 12 months. You can also input your meter reading at the end of each month. Remember that your customer number is your 'verbruik nummer' and your connection number is your 'aansluit nummer'. All our customers have access to this service except those with special contracts such as hotels and big shopping malls.

A: Yes. First, check if the meter is not broken or if shows any abnormalities. Contact the Dept. of Connections and Meters immediately. If it seems to be o.k. then call customer service. Please always have your meter number and current meter reading so we can give you a better service. If everything seems to be fine with your bill and you are still convinced that you or not using that much power you can pay for a 'control meter' (Afl. 15,00) that we will install next to your meter. For one week it will register your consumption to see if your meter is marking the correct numbers! Drop in at one of our offices for a 'control meter'.

A: Yes. It is your duty by law to have a mail box at your house and that the mail man and that we can get to it. Your address should also be clearly marked and legible. Please call customer service if you have not received your bill.