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Q: I am building my house and the
next step is the electricity part. What do I have to do to get
power?
A: Make sure to let a recognized
electrician do the installation. He or she must have a valid license
so that the installation is done according to the local codes. Make
certain, well in advance, that the installation is approved. We
can't turn on your service if it's not approved. Drop in at one of
our offices and fill out as early as you can an application form and
pay the deposit. You need to show us a valid picture ID and a proof
that you own the parcel. We accept copies of notary deeds and also
the form you can get at the dept. of 'Hypothecaire en Kadastrale
boekhouding' (tel. 5821747) located in the same office as 'Kadaster'
in the post office building in Oranjestad. Always call customers
service early in your building phase to find out exactly what you
must do to get connected.
Q: How do I find out who is a recognized electrician?
A: Elmar and the Technical
Inspection Service (DTI tel. 5824867) have a list of recognized
electricians available to the public.
Q: What do I have to do to get the installation of my house
approved?
A: Your electrician is responsible
to submit the relevant documents to us. We decide how the
installation will be carried out and then we register your
application in our sytem. After that your electrician must take the
application to DTI. Remember to follow up with your electrician,
only after he or she has complied with all the necessary
requirements can we together with a DTI representative, approve your
home's installation. For more information call 5237131.
Q: How long will it take to get connected if I meet all the
requirements?
A: Within 5 workdays after filling
out the application.
Q: What if I want to change my current electrician who is doing the
work for me? Can I do that?
A: Sure. You must notify DTI of
this in writing and give us a copy of this letter.
Q: What happens if the connection cannot take place because the
existing distribution network must be extended by Elmar for whatever
reason?
A: This is why you must contact
customer service as soon as possible. In case you did call us early
in your building stage, the extension would have been included in
our planning and the connection could have been carried out in a
timely manner. If this is not the case, you run the risk of having
to wait for a long time. For specific information on this matter
call our Planning dept. at 5237106, 5237107, 5237116, or 5237117.
Q: Do I have to pay for the connection charges?
A: It is free of charge if the
connection can be carried out directly above ground. If this is
impossible, please contact Planning.
Q: What are the charges for an underground connection?
A: The difference between the
above ground and the underground connection charges. For more info
call Planning.
Q: How is the power point to the property determined?
A: Your electrician must visit the
Planning dept. with the relevant documents and in consultation the
power point will be established by us.
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