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You own the parcel
To get connected you need to drop
by at either one of our offices. If the parcel has a connection, but
not a meter, you can fill out an application form. Customer Service
will need to see a valid picture identification, otherwise Elmar
cannot provide you with service. An Aruban ID card, Aruban,
Netherlands or Netherlands Antillean driver's license or passport
are the accepted methods of identification. You also need to give us
a proof that you own the parcel. We accept copies of notary deeds
and also the form you can get at the dept. of Hypothecaire en
Kadastrale boekhouding located in the same office as ' Kadaster' in
the post office building in Oranjestad. If it is for a commercial
building, then we need a copy of the registration from the Chamber
of Commerce (maximum 3 months old). You are required to pay a
security deposit.
If the parcel has a connection and a meter, but the meter is
registered in our system in another person's name, then this person
must first discontinue the service before you, the owner, can apply
for service.
You rent the parcel
If the parcel has a connection,
but not a meter, you need to ask Customer Service for an application
form and the owner of the parcel must write his/her complete name
and sign in the appropriate section of this form, plus we need a
copy of his/her picture id. Only after doing this, can you take back
the form so that the Customer Service can complete your application
for service.
In case the parcel has a connection and a meter, but the meter is
registered in another person's name, then this person must first
discontinue the service even though the owner of the house has
already signed the relevant section on your application form.
Remember
- To start service, a valid ID, proper proof of ownership of
the parcel, the 'keuringskaart' on which is written that the
installation is approved, and a security deposit is required.
- ELMAR will provide you with power no later than 5 workdays
if all requirements have been met. The 5 workdays start on the day
we receive your completed application form.
- At the moment we receive your form, we must give you, free
of charge, a booklet with the terms for connection to the
electricity grid. If not, ask a customer representative for a copy.
- If there is no connection at the parcel, contact our
Technical Inspection Dept. or Customer Service for more info.
- Customer Service in Oranjestad, Hato, and San Nicolas will
assist you in starting/ending your service and in all matters
concerning your bill.
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