If your lights go out, the first
thing you need to find out is whether the problem is outside or
inside your house. Look out a window or go outside to see if your
neighbor's lights are on.
You
need to:
Call us and let us know your
power is out.
During office hours: 5237133, 5237147, or 5821521
After midnight: 5821521
When you call, please have the following information ready for a
better service:
- Address of the power outage
- Whether the address is a residence or a business
- How far the outage extends to the best of your knowledge
- Phone number where you can be reached
If our lines are busy, please be patient. Wait a while, then call
again. Your call is very important to us and the only sure way we
have of knowing you are without power. Another option is to drop in
at our Troubleshooting Dept. located at our main office in
Wilhelminastraat 110, Oranjestad. It attends the public for
emergencies 7 days a week, all year round, from 7.00 a.m. till
midnight.
If only your lights
are out than the problem is most likely a tripped circuit breaker or
a blown fuse in your home. Circuit breakers and fuses are safety
devices. They cut off power to an electrical circuit if it becomes
dangerously overloaded or if a short circuit occurs. Your breakers
or fuses are located in the service panel of your house.
You need to:
Check the equipment on the
circuit to determine what caused the interruption, such as:
- A defective lamp or appliance
- An overload motor
- A faulty socket or fixture
- A worn-out or frayed appliance cord or extension cord
- Too many appliances or lamps on one outlet
- Make sure your hands and the floor you are standing on are
dry
- Push the breaker switch to the full "OFF" position, then
back to "ON" or carefully replace the fuse
If you are unable to find the problem and the breaker or fuse keeps
shutting off power, call an electrician.
