The business hours at our offices are from Monday through Friday, except on holidays

For Cash Services 

• 07:45 - 16:00

Contact Center

• 07:45 - 00:00

Troubleshooting Department

• 7:00 -  00:00

Other Departments

• 07:30 - 16:30

Main Office

• Wilhelminastraat 110
• Oranjestad, Aruba
• P.O. Box 202
• Telephone: (297) 523-7100
• Fax: (297) 582-8991
• E-mail: customerservice@elmar.aw

Hato Office

• Hato 6
• Noord, Aruba

San Nicolas Office (Temporarily Closed due to Renovation)

• Pastoor Hendrikstraat 41
• San Nicolas, Aruba
   

Emergencies

The Troubleshooting Department is located at our main office in Wilhelminastraat 110, Oranjestad, and it can be reached by phone at (297) 523-7147.

The Troubleshooting Department is available 7 days a week, all year round, from 07:00 till 00:00 (midnight). After 12 midnight, in case of emergencies such as power outage, broken wire, fire incident, the call will be forwarded to our technician on duty.

IMPORTANT

Between 12:00 (midnight) till 07:00, be aware that power outage caused by blown fuse or tripped breaker, will not be attended inmediately.