Prepaid Meter Info
Prepaid is a pay-as-you-go plan that offers the opportunity to pay when you want, in the amount you want. With a prepaid meter you buy your energy in the form of electricity in advance. The prepaid meter system knows three basis principles:
- The consumer decides how much energy he/she will need, prior to using it.
- The consumer pays the relevant amount to the utilities in advance.
- The consumer credits the prepaid meter with the purchased amount of energy.
The Prepaid meter offers several advantages. One key benefit is the enhanced control it provides, allowing users to monitor their electricity usage in real time through the SmartUp Prepaid Portal. This continuous visibility not only empowers users to manage their energy consumption more effectively but also promotes greater awareness of usage patterns, helping customers align their electricity spending with their personal budget.
Why apply for a prepaid meter?
Prepaid meter customers have full access to the Prepaid SmartUp portal, a convenient platform that provides real-time insights and account management tools. Through the portal, users can view:
- Current kWh balance
- Estimated days remaining based on average consumption
- History of recent kWH purchases
- Daily kWh usage
- Most recent hourly consumption readings
- Option to securely update account password
Requirements for application
Click the button below to view the requirements for prepaid meter application:
- Residential customers
- Non-Residential customers
How to recharge your Prepaid Meter?
Maintaining a sufficient balance on your SmartUp Prepaid meter ensures uninterrupted service. If your balance is 15kWh or less, we recommend recharging your meter as soon as possible.
Recharge options:
Recharge through Pay.aw (mobile app)
- Download and open the Pay.aw app
- Create or log in to your account
- Select recharge
- Click on ELMAR, then select SmartUp
- Enter your SmartUp ID number
- Enter your desired recharge amount
- Proceed with your payment
You will then receive a payment confirmation by email and a recharge notification on your phone once the transaction is successful.
Recharge at a point of sale
Visit one of our Top Up locations:
- N.V. ELMAR offices in Oranjestad, Hato, or San Nicolas
- CITGO Service Stations (during opening hours)
At the Top Up location
- Choose your desired Top Up amount
- Provide your SmartUp account number
- Finalize your payment
- The amount will be instantly credited to your SmartUp account portal wallet
Top Up is available at:
- N.V. ELMAR Offices in Oranjestad, Hato and San Nicolas (temporarily closed due to renovation).
- CITGO Service Stations (during opening hours).
- Through the Pay.Aw app
The rates of prepaid meters follow the same rate structure as residential tariff and commercial tariff. Please note: upon each monthly Top Up, the fixed monthly charge of AWG.12,50 will be automatically deducted from your balance.
Prepaid Meter Application
Download your prepaid meter application
(297) 523-7100