Prepaid Meter
Prepaid Meter Info
Prepaid is a pay-as-you-go plan that offers the opportunity to pay when you want, in the amounts you want. With a prepaid meter you buy your energy in the form of electricity in advance by using tokens. Currently a token refers to a receipt of payment with a 20 digit number that needs to be inserted on a keypad of the meter. The prepaid meter system knows three basic principles:
- The consumer decides how much energy he will need, prior to using it.
- The consumer pays the relevant amount to the utilities in advance.
- The consumer credits the prepaid meter with the purchased amount of energy.
Why apply for a prepaid meter?
Prepaid meter offers the user several benefits compared to a conventional (post) paid meter. One of these benefits is the control the user has over his electricity usage by constantly monitoring the prepaid energy on the meter. Another benefit is that this constant monitoring brings awareness of the electricity consumption which will lead to adjustment of consumption against your budget.
Requirements for application
Click the button below to view the requirements for:
- Residential customers
- Non-Residential customers
How to recharge your prepaid meter
- Check your balance. If the balance is 15 kWh or less (enough for less than a day) we recommend you to recharge the prepaid meter.
- Go to a designated point of sales to buy your token.
- With the (token) receipt, insert the 20 digits in your prepaid meter keypad. If correctly inserted, the amount of kWh will be shown and then added to the total.
Prepaid rates
The rates of prepaid meters follow the same rate structure as residential tariff . When purchasing your first token each month, the fixed charge will be deducted. Residential tariff is based on three different rates. View rates.
Tokens are obtained at:
- N.V. Elmar Offices in Oranjestad, Hato and San Nicolas.
- Citgo Palm Beach, Citgo Paradera and Citgo San Nicolas (during opening hours).
- Citgo Essovile, Citgo Tanki Leendert and Citgo Sasaki (24 hours).
Prepaid Meter Application
Download your prepaid meter applicationFrequently Asked Questions
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I have trouble with my electricity, how will N.V. Elmar assist me?
In case you are experiencing full or partial outage the customer should make sure that it is not a tripped breaker or a blown fuse. If all of these are working properly you should contact N.V. Elmar at (297) 523-7100 and we will respond to your querie. In case you are experiencing dim or flickering lights, please contact Elmar and we will investigate the issue. If the issue is with your internal wiring you should contact a certified electrician for assistance.
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There was a power outage in my neighborhood and my appliances got damaged, will N.V. Elmar provide me with new ones?
According to our connection terms, N.V. Elmar is not responsible for possible damages to any electronic devices as consequence of a power outage.
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What should be done when the customer is deceased, in order to transfer ownership of the account?
The applicant must supply the certified death certificate (overlijdingsakte) as well as the valid proof of the official heir of the property, authorization of the majority of heirs and valid proof of indentification.
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I was involved in an accident and have damaged N.V. Elmar’s property, what do I need to do?
Call N.V. Elmar immediately and we will assess the damage. We advise to call the police and your insurance company.
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Can I place: signs, flags or a basketball hoop on a pole?
For safety and assets protection, it is prohibited by law to add any object to the poles. All foreign objects attached to our poles will be removed.
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