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Frequently Asked Questions

I have trouble with my electricity, how will N.V. Elmar assist me?

In case you are experiencing full or partial outage the customer should make sure that it is not a tripped breaker or a blown fuse. If all of these are working properly you should contact N.V. Elmar at (297) 523-7100 and we will respond to your querie. In case you are experiencing dim or flickering lights, please contact Elmar and we will investigate the issue. If the issue is with your internal wiring you should contact a certified electrician for assistance.

There was a power outage in my neighborhood and my appliances got damaged, will N.V. Elmar provide me with new ones?

According to our connection terms, N.V. Elmar is not responsible for possible damages to any electronic devices as consequence of a power outage.

Who should I contact for electrical installation?

The Department of Technical Inspection D.T.I. has a list of recognized electricians. You may contact D.T.I at tel: (297) 584-5300 or you can also download our electrician list. Click here.

How can I change my conventional meter to a prepaid meter?

The customer needs to apply for a prepaid meter, for more information Click here.

What should be done when the customer is deceased, in order to transfer ownership of the account?

The applicant must supply the certified death certificate (overlijdingsakte) as well as the valid proof of the official heir of the property, authorization of the majority of heirs and valid proof of indentification.

I was involved in an accident and have damaged N.V. Elmar’s property, what do I need to do?

Call N.V. Elmar immediately and we will assess the damage. We advise to call the police and your insurance company.

Is N.V. Elmar responsible for adding new streetlights?

N.V. Elmar is not responsible for the streetlight infrastructure. Any concerns or requests you have should be addressed to the relevant Minister and a copy to D.T.I.

Can I place: signs, flags or a basketball hoop on a pole?

For safety and assets protection, it is prohibited by law to add any object to the poles. All foreign objects attached to our poles will be removed.

How can I calculate my monthly usage?

You can use our online calculator to calculate your monthly usage. Click here.

How do I save energy?

Click here to find out how you as a customer can save more energy.

I want to install solar panels, what are the steps I need to take?

To install solar panels you need to comply with an examination process done by N.V. Elmar, for more information on the examination process click here.

There are trees growing in the power lines. Can N.V. Elmar assist me with this?

N.V. Elmar will access the situation and may trim the trees that are growing into the low or high tension power lines for safety reasons.

Why is N.V. Elmar installing smart meters?

Smart meters not only measure consumption but also have the ability to measure other key components and communicate these to both our technical and customer department.

Can I receive my monthly statement by SMS?

N.V. Elmar does offer this service, click here to go to the SMS service application form.

How energy efficient is your home?

Calculate your electricity usage
You can use the calculator to calculate your statement based on the kWh used.