Frequently Asked Questions
In case you are experiencing full or partial outage the customer should make sure that it is not a tripped breaker or a blown fuse. If all of these are working properly you should contact N.V. Elmar at (297) 523-7147 and we will respond to your querie. In case you are experiencing dim or flickering lights, please contact Elmar and we will investigate the issue. If the issue is with your internal wiring you should contact a certified electrician for assistance.
According to our connection terms, N.V. Elmar is not responsible for possible damages to any electronic devices as consequence of a power outage.
The Department of Technical Inspection D.T.I. has a list of recognized electricians. You may contact D.T.I at tel: (297) 584-5300 or you can also download our electrician list. Click here.
The applicant must supply the certified death certificate (overlijdingsakte) as well as the valid proof of the official heir of the property, authorization of the majority of heirs and valid proof of indentification.
Call N.V. Elmar immediately and we will assess the damage. We advise to call the police and your insurance company.
N.V. Elmar is not responsible for the streetlight infrastructure. Any concerns or requests you have should be addressed to the relevant Minister and a copy to D.T.I.
For safety and assets protection, it is prohibited by law to add any object to the poles. All foreign objects attached to our poles will be removed.
To install solar panels you need to comply with an examination process done by N.V. Elmar, for more information on the examination process click here.
N.V. Elmar will access the situation and may trim the trees that are growing into the low or high tension power lines for safety reasons.
Smart meters not only measure consumption but also have the ability to measure other key components and communicate these to both our technical and customer department.