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About ELMAR

N.V. ELMAR is the sole provider of electricity on the island of Aruba. Together with WEB Aruba N.V., both companies share the same parent holding which is Utilities Aruba N.V.

Our mission
N.V. Elmar is an organization which continuously ensure reliable power supply to all sectors of our society with the lowest costs possible while maintaining a sustainable environment. 

Our vision
N.V. Elmar is a leading organization in the distribution of electricity of fair reliable electricity. We do this by providing excellent service and thereby creating sustainable value for our customers, employees, community and other stakeholders. 

 

At the moment we serve approximately 44.000 customers with reliable power through our distribution grid. This distribution grid covers the whole island of Aruba. N.V. Elmar also services all the streetlights of the island (approx. 13.000).

The management of electricity consists of three main steps:

  • First is the production and supply of electricity. This is done by our sister company W.E.B. Aruba N.V.  
  • Second is the transmission of electricity. In this step, the electrical energy is transported to our 7 substations around the island. This is transported on a high density energy through high voltage lines (60kV). Our 7 substations are located in San Nicolas, Balashi, Sabana Blanco, Paardenbaai, Tanki Leendert, Pos Abou and Palm Beach.
  • Third is the distribution of electricity. From the substation, the voltage level is further lowered (12kV) and distributed around the island through 34 switch-stations and 898 transformer-houses providing electricity to all the sectors of the Aruba society. 

 

Frequently Asked Questions

  • I have trouble with my electricity, how will N.V. Elmar assist me?

    In case you are experiencing full or partial outage the customer should make sure that it is not a tripped breaker or a blown fuse. If all of these are working properly you should contact N.V. Elmar at (297) 523-7147 and we will respond to your querie. In case you are experiencing dim or flickering lights, please contact Elmar and we will investigate the issue. If the issue is with your internal wiring you should contact a certified electrician for assistance.

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  • There was a power outage in my neighborhood and my appliances got damaged, will N.V. Elmar provide me with new ones?

    According to our connection terms, N.V. Elmar is not responsible for possible damages to any electronic devices as consequence of a power outage.

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  • What should be done when the customer is deceased, in order to transfer ownership of the account?

    The applicant must supply the certified death certificate (overlijdingsakte) as well as the valid proof of the official heir of the property, authorization of the majority of heirs and valid proof of indentification.

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  • I was involved in an accident and have damaged N.V. Elmar’s property, what do I need to do?

    Call N.V. Elmar immediately and we will assess the damage. We advise to call the police and your insurance company.

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  • Can I place: signs, flags or a basketball hoop on a pole?

    For safety and assets protection, it is prohibited by law to add any object to the poles. All foreign objects attached to our poles will be removed.

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